FAQ

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Dukungan
Apa itu EdConnect?
EdConnect adalah sistem berbasis cloud end-to-end yang ditujukan bagi sekolah dan universitas. Sistem kami mengoptimalkan operasional, memfasilitasi proses belajar mengajar, serta mendorong komunikasi yang efektif.
Bagaimana saya dapat menggunakan EdConnect di sekolah atau universitas saya?
Mengintegrasikan EdConnect di lembaga pendidikan Anda sangatlah mudah dan cepat. Setelah analisis awal, EdConnect dapat mulai bekerja membantu institusi Anda dalam waktu tujuh hari atau kurang dari itu.
Bagaimana mendapatkan dukungan dari EdConnect?
Anda dapat mengontak tim dukungan pelanggan kami melalui email, telepon, dan bahkan live chat.
Do I need expensive servers and equipments?
No, you don't.
By using "cloud" technology, we are able to provide you with the latest and greatest technology accompanied with a level of service that is unpararelled while helping you reduce the cost of buying and maintaining equipments.
Do I need lightning fast internet?
Our system has gone through rigorous testing to ensure optimal performance.
While fast internet connection is preferred; Our BASIC service plan only requires dial-up internet speed to function.
Is my data safe?
Yes. Rest assured that we take data security very seriously. Our security standard is on par with major banks and financial institution. All data is encrypted and stored in a Tier-4 Data Center facilities which is why your data is probably safer with us that with you.
Do I need to backup my data?
At EdConnect, we perform REAL-TIME redundancy backup of your data. At any time, you can manually backup your data to keep on-site. On top of that, every quarter, we will send you a link of your data to download and store.
Do I need to pay for software updates?
No, all updates are FREE, FOREVER. No hidden and extra charges.
Do I need to hire an IT professional, now that we're dealing with a system?
It is not necessary. That's the reason we're here. Think of us as a full fledge IT team ready to support your institution with all your IT needs.
At EdConnect, it is our goal to help education institutions focus on what truly matters. Providing world-class education for our future generations.

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